Transparency and fairness in every transaction.
Your trust is our commitment.
Refunds are reversal transactions wherein complete or partial money is moved back to the customer's source account. A refund can only be created for a successful or settled transaction.
Returns or cancellations when customers change their mind
Stock issues, billing discrepancies, or system mismatches
When customers change their mind about product consumption pre or post delivery
Product or service unavailability after order confirmation
Discrepancies between initial payment and final billed amount
2-3
Business Days
7-160
Working Days
Scenario: Customer purchases 1 Lakh SMS Credits for ₹14,160 (including 18% GST)
GST amounts are filed for next month's input and cannot be refunded
20% deduction applies for customer-side mistakes
100% refund provided for company-side errors