Refund Policy
Transparency and fairness in every transaction.
Your trust is our commitment.
Our Return, Cancellation, and Refund Policy
Refunds are reversal transactions wherein complete or partial money is moved back to the customer's source account. A refund can only be created for a successful or settled transaction.
Customer-Initiated Refund
Returns or cancellations when customers change their mind
Merchant-Initiated Refund
Stock issues, billing discrepancies, or system mismatches
Refund Scenarios
Customer Returns
When customers change their mind about product consumption pre or post delivery
Out of Stock
Product or service unavailability after order confirmation
Billing Mismatch
Discrepancies between initial payment and final billed amount
Refund Timeline
Bank Transfers
2-3
Business Days
Payment Gateways
7-160
Working Days
Refund Example
Scenario: Customer purchases 1 Lakh SMS Credits for ₹14,160 (including 18% GST)
Breakdown:
- • Base Amount: ₹12,000
- • GST (18%): ₹2,160
- • Total Paid: ₹14,160
Refund Calculation:
- • Used 30%: ₹3,600
- • Refundable 70%: ₹8,400
- • GST: Non-refundable
Important Notes
Non-refundable GST
GST amounts are filed for next month's input and cannot be refunded
Customer Error
20% deduction applies for customer-side mistakes
Company Error
100% refund provided for company-side errors