Refund Policy

Transparency and fairness in every transaction.
Your trust is our commitment.

Our Return, Cancellation, and Refund Policy

Refunds are reversal transactions wherein complete or partial money is moved back to the customer's source account. A refund can only be created for a successful or settled transaction.

1

Customer-Initiated Refund

Returns or cancellations when customers change their mind

2

Merchant-Initiated Refund

Stock issues, billing discrepancies, or system mismatches

Refund Scenarios

Customer Returns

When customers change their mind about product consumption pre or post delivery

Out of Stock

Product or service unavailability after order confirmation

Billing Mismatch

Discrepancies between initial payment and final billed amount

Refund Timeline

Bank Transfers

2-3

Business Days

Payment Gateways

7-160

Working Days

Refund Example

Scenario: Customer purchases 1 Lakh SMS Credits for ₹14,160 (including 18% GST)

Breakdown:

  • • Base Amount: ₹12,000
  • • GST (18%): ₹2,160
  • • Total Paid: ₹14,160

Refund Calculation:

  • • Used 30%: ₹3,600
  • • Refundable 70%: ₹8,400
  • • GST: Non-refundable

Important Notes

Non-refundable GST

GST amounts are filed for next month's input and cannot be refunded

Customer Error

20% deduction applies for customer-side mistakes

Company Error

100% refund provided for company-side errors

Have Questions About Refunds?

Our team is here to help you with any questions about refunds, cancellations, or our policies.